How to File a Commercial Complaint in Saudi Arabia (Balagh Tejari App)
You paid for something that never arrived. A shop refuses a warranty it promised. Prices on the shelf don’t match the till. In Saudi Arabia, the Ministry of Commerce handles consumer reports like these, and you can file one from your phone. This guide covers the official app, the steps and how to protect yourself from fake “complaint” websites.
Quick answer
File a commercial report through the Ministry of Commerce’s own Balagh Tejari (“commercial report”) app. In the app, log in through National Access, choose new report, say whether it concerns an online store or a physical shop, pick the violation type, add the business details and a description, attach documents and submit (my.gov.sa).
Key takeaways
- Official channel: the ministry’s Balagh Tejari app, which its Google Play listing describes as a way to file reports and track their status.
- Login: National Access (the national single sign-on).
- Online stores: the app checks whether the store is listed on the Saudi Business Center platform or has a commercial register.
- Support email: cs@mc.gov.sa, as listed on the app’s Google Play page. For other contact options, check the contact details on the ministry’s official website.
- Tracking: you can follow your report’s status online.
What the service covers
The National Platform describes Receiving a Commercial Complaint as a Ministry of Commerce service that lets you submit a commercial report, inquire about it and track its status online, without visiting a ministry branch. When we opened the listing on 14 October it showed no fee and no listed prerequisites; check the current listing before you start.
The app’s Google Play listing, published under the Ministry of Commerce’s name, says it is designed to enhance consumer protection by letting consumers file commercial reports and track their status. The listing showed an update dated 16 September 2026 when we opened it on 16 October.
Step by step in the app
Filing a report (per the National Platform)
1
Download the commercial report app: from the official link on the service page.
2
Log in via National Access.
3
Choose “new report”.
4
Pick the store type: an online store or a physical commercial store.
5
For online stores: the app checks whether the store is listed on the Saudi Business Center platform or has a commercial register.
6
Choose the violation type.
7
Fill in the business details.
8
Describe the problem: include the name of the item.
9
Attach documents: as required for the report type.
10
Accept the declaration and submit.
If the app will not open or asks for an update, check your app store for the latest version and look at the contact details on the ministry’s official website. The Google Play listing gives cs@mc.gov.sa as its support email.
What to gather first
Evidence that helps
- The receipt, invoice or order confirmation
- The business name, branch or website, and any commercial register number shown
- Photos of the item, the shelf price or the faulty product
- Screenshots of the listing and your messages with the seller
- The date and amount paid
Tip
Before buying online, check that the store is properly registered. Our guide to verifying a business licence shows where to look.
App or email?
| Balagh Tejari app | Support email | |
|---|---|---|
| Best for | Filing a report with documents and tracking it | Questions about the app |
| Login | National Access | None |
| Where it is listed | Ministry of Commerce app listing | App’s Google Play page |
Beware of fake complaint websites
In May 2023 the Ministry of Commerce announced that the only authorised means of reporting commercial violations are its official app and its own unified contact channel. It said fraudulent websites were posing as report-filing services. It added that it does not request confidential information such as bank account numbers, card details, passwords or verification codes, and that reporting doesn’t require downloading any external programs. The announcement is dated 9 May 2023, so check the ministry’s official website for the current position.
Warning
If a “complaints portal” asks for your OTP, card number or banking password, stop. It isn’t the ministry. Use only the official app, and download it from a link on the ministry’s own website.
Frequently asked questions
How do I complain about a shop in Saudi Arabia?
Use the Ministry of Commerce’s official Balagh Tejari app, and check the contact details on the official website for other options.
Can I report an online store?
Yes. Choose “online store” in the app, which checks the store against the Saudi Business Center platform or its commercial register.
Do I need to visit a ministry branch?
No. The National Platform says reports can be submitted and tracked online.
Will the ministry ask for my bank details?
No. In its 2023 announcement the ministry said it does not request account numbers, card details, passwords or verification codes.
Last checked: 16 October 2026 against the Google Play listing of the Ministry of Commerce’s app (opened that night) and the ministry’s own announcement (published 9 May 2023, opened earlier that day). The in-app steps follow the National Platform service page as it was listed on 14 and 16 October. Channels can change; confirm with the Ministry of Commerce and the National Platform. Infosaudia is an independent guide and is not affiliated with any government agency.
