How to Report a Municipal Problem on Balady (Potholes, Rubbish and More)
A pothole on your street, a bin that has not been emptied, a broken pavement near your children’s school: these are the everyday problems your municipality handles. In Saudi Arabia, you can report them yourself through the Balady platform without visiting an office. This guide covers the steps, what you need and the official contact details.
Quick answer
Open the Balady app, choose the report category and subcategory, set the location on the map, add a description and photos, then submit (momah.gov.sa). You need a valid mobile number; registered users log in, and guest users can submit reports without an account. The ministry’s page lists the service as free, and gives customer service contact details; check the page for the current options.
Key takeaways
- Channel: the Balady portal or mobile app only.
- Cost: free.
- Guests: can report without an account.
- Listed time required: 5 days.
- Customer service: contact details and hours are on the ministry’s service page; check the page for the current options.
What the service is for
The Ministry of Municipalities and Housing describes Submitting a Report as an electronic service on Balady that lets individuals register a complaint or observation about municipal services. The report is then processed by the relevant authority, without an in-person visit.
The ministry’s service page also lists related options such as reporting visual pollution and municipal service issues, so typical reports include damaged roads and pavements, waste problems and street-level eyesores.
Note
Balady is for municipal matters. A problem inside your rented flat is usually for your landlord, and a utility fault is usually for the utility company.
Step by step
Submitting a Balady report
1
Log in to the Balady app: or continue as a guest.
2
Select the main report type: choose the category and subcategory.
3
Specify the specialised classification: narrow it down.
4
Set the location: confirm it on the map, or let it be assigned from the classification.
5
Add a description: say clearly what and where the problem is.
6
Attach images: photos of the problem.
7
Confirm and submit: check the details first.
These seven steps come from the ministry’s service page, which we re-opened on 16 October. The National Platform listing (my.gov.sa) was last opened on 13 October and could not be loaded on the 16th.
What you need
Before you report
- A valid mobile number
- A Balady account, or use guest mode
- Location services on, so the map pin is accurate
- One or two clear photos of the problem
- A short, specific description
Tip
Write descriptions a field team can act on: “Large pothole in right lane, outside the pharmacy, 20 metres from the junction” beats “Road is bad”.
How long it takes
The ministry’s page lists a time required of 5 days for the service and a response time of 24 hours under customer service. Self-service is available 24/7, while customer service is listed as available from 8:00 AM to 10:00 PM every day.
| Balady app or portal | Customer service | |
|---|---|---|
| Use it for | Submitting the report | Questions and follow-up |
| Hours | 24/7 | 8:00 AM to 10:00 PM, all week |
| Contact | App or portal | The contact details on the ministry’s page, or infocs@momah.gov.sa |
Following up
The ministry lists related Balady services, including an inquiry about transactions service to track requests and a general inquiry service. If you are not satisfied, the page also has a “File a complaint” option.
Warning
Do not include other people’s faces or car plates in your photos if you can avoid it. Photograph the problem, not the passers-by.
Tips for a report that gets resolved
- One problem per report. It goes to the right team faster.
- Be precise on the map. Zoom in before confirming the pin.
- Use your National Address details if helpful; see our National Address guide.
Frequently asked questions
Do I need an account to report?
No. The ministry says guest users can submit reports without an account; you still need a valid mobile number.
Is it free?
Yes. Service fees are listed as free.
How do I contact Balady customer service?
Use the contact details on the ministry’s service page, listed for 8:00 AM to 10:00 PM all week, or email infocs@momah.gov.sa. Check the current details on the official website.
Which language is the service in?
The ministry’s page lists Arabic as the service language.
Last checked: 16 October 2026, re-opened that night, against the Ministry of Municipalities and Housing page (page timestamp 1 October 2026). Service details can change; confirm on Balady and the Ministry of Municipalities and Housing. Infosaudia is an independent guide and is not affiliated with any government agency.
