Sehhaty and the 937 Health Line: How Residents Usually Use Them
For day-to-day health admin in Saudi Arabia, two Ministry of Health channels come up constantly: the Sehhaty platform (app and web) and the 937 health line. This guide sticks to what the Ministry’s own pages say, so you know which tool to open for appointments, reports or a medical consultation call.
Quick answer
Short answer: Sehhaty is the Ministry of Health’s unified platform for health information and many digital health services (appointments, consultations, sick leaves, vaccinations and more) for citizens and residents. 937 is the Ministry’s round-the-clock health contact centre for medical consultations, patient reports, poison advice and complaints. Use Sehhaty for account-based services; dial 937 when you need the live health line.
Key takeaways
- Sehhaty: described by MOH as the unified platform to access health information and services from various health-sector entities (MOH Sehhaty page).
- Who it serves: all individuals, citizens and residents in the Kingdom, including dependents (children, elderly, people with special needs), per MOH.
- Languages: MOH states electronic services are provided in Arabic and English.
- 937: MOH says it receives health-related calls around the clock, with medical consultations by doctors, poison guidance, and handling of complaints and observations (937 services).
What Sehhaty is for
MOH lists a wide set of services inside Sehhaty. Residents most often open it for booking and reviewing appointments, immediate or remote consultations, sick-leave and medical-report reviews, medication search, a digital health wallet, dependents’ services, children’s vaccinations and lifestyle tools such as tracking vital signs.
| Need | Usually start with | Why |
|---|---|---|
| Book or review an appointment | Sehhaty | Account-based scheduling and records |
| Read a sick-leave or medical report | Sehhaty | Documents sit in your health profile |
| Live medical consultation by phone | 937 | MOH staffs doctors on the line around the clock |
| Report a patient concern or complaint | 937 (and related MOH channels) | Centre receives and follows up reports |
| Poison advice | 937 | Explicitly listed among 937 services |
Tip
Download Sehhaty from the official sehhaty.sa links or the Ministry’s own page so you do not install a lookalike app. Sign in with the identity method the app offers that matches your Iqama.
How residents usually set up Sehhaty
MOH’s Sehhaty page points to registration steps on the platform and to the service-level agreement for Sehhaty. In practice, residents install the app, create or link an account with their national ID / Iqama credentials, then explore Appointments, reports and family (dependents) sections.
Typical Sehhaty start
1
Install from an official link: use sehhaty.sa or the MOH Sehhaty page.
2
Register or sign in with the identity path the app shows for residents.
3
Complete your profile and add dependents if you manage family appointments.
4
Open the service you need (appointments, consultations, reports, vaccinations).
5
Keep notifications on so you do not miss appointment reminders.
Not a replacement for emergencies
Sehhaty and 937 support care and information. For life-threatening emergencies, use the Kingdom’s emergency numbers and local emergency guidance—not an app queue.
What the 937 line covers
MOH’s 937 page describes the centre as receiving all patient calls related to the Ministry’s health remit, recording and following up patient reports, offering medical consultations through doctors working around the clock, giving important poison-related advice, and receiving complaints and observations.
MOH frames the centre around listening, responding, implementing and guiding—language that simply means: call, explain your need, and follow the instructions you are given.
When 937 is the better first call
- You want a live medical consultation and cannot wait for an in-app slot
- You need poison-related guidance as listed by MOH
- You are filing a health complaint or observation with the Ministry channel
- You are unsure which facility pathway applies and need operator guidance
Service expectations (official SLA snapshot)
MOH publishes a Sehhaty electronic service-delivery document that lists channels such as IVR 937, a digital portal and the Sehhaty app, each described as available 24/7, with example average solution times of three working days for several request types. Treat that PDF as the Ministry’s own service-level reference; individual medical urgency still follows clinical judgement on the call.
Warning
This article is general orientation, not medical advice. Follow clinicians and official MOH instructions for your situation. We do not invent clinic fees or insurance rules here.
Putting both tools to work in one week
Many families keep Sehhaty for scheduled care and 937 for urgent questions after hours. Update your mobile number in Sehhaty when you change SIMs, and store 937 in your phone alongside your employer clinic contact.
For other resident admin that often sits beside health setup, see Absher for residents and checking Iqama expiry.
Frequently asked questions
Who can use Sehhaty?
MOH states the platform serves all individuals, citizens and residents in the Kingdom, along with their dependents.
Is Sehhaty available in English?
MOH says it provides its electronic services in both Arabic and English.
What is 937 for?
MOH lists round-the-clock reception of health-related calls, medical consultations by doctors, poison advice, and handling of patient reports, complaints and observations.
Where do I download Sehhaty?
Start from the official sehhaty.sa site or the Ministry’s Sehhaty page.
Last checked: 13 October 2026 (Asia/Riyadh). Infosaudia is an independent guide, not the Ministry of Health. Confirm current features and steps on official MOH and Sehhaty pages. This is not medical advice.
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